*ORDERING*
We accept payment via credit/debit card via paypal.
You do not need to have a paypal account to order with us, however - you will just be directed to a secure payment page where you can either sign in to your existing paypal account, or securely enter your card details.
Please let us know in the 'message to seller' section if you have any specific requests for your order.
*Please NOTE: When paying, you will be directed to ABIGAIL PERCY - JEWELLERY and SILVERSMITHING and it will appear on your credit/debit card bill as ABIGAILPERCY
In case you didn't already know, abigail percy is one half of abigail*ryan! ;)
*DISPATCH AND SHIPPING*
Items in stock* will be dispatched within 3-4 working days. Faster, when possible!
If our cushions are OUT of stock, they may take up to 3 weeks to make as we print more fabric. This will be marked in the listing {stock levels} and we will confirm the ordering timescale as soon as you have placed your order.
WE SHIP REGULAR AIRMAIL and FIRST CLASS within the UK.
Shipping in the UK: 1-2 business days
Shipping to Europe: 4-7 business days {approx}
Shipping to U.S.A: 5-10 business days {approx}
Shipping to Australia/NZ: up to 14 business days {approx}
PLEASE NOTE! Due to the complexities of calculating combined shipping, we will refund any over-payment above £2.00. We will contact you once your parcel has shipped to arrange this.
INSURANCE AND TRACKING
If you would like insurance and tracking on your parcel, please upgrade your shipping with one of our expedited SHIPPING BOLT ON's.
We are NOT responsible for lost parcels unless you purchase insurance.
Our rates are very reasonable and based on Royal Mail's postal pricing charts and we would recommend this method if you are purchasing something of high value or experience postal delivery issues in your area.
RETURNS
As all items are made {bespoke} to order, we cannot accept returns at this time.
If an item arrives damaged {which is highly unlikely!}, it is our policy to pay for you to return it to us and replace the item free of charge as soon as the original is back with us.
* Please get in touch if you have any more questions about placing an order with abigail*ryan.